Aviation Services-Airline

The battery cannot be folded/detached
-The battery must be installed in a wheelchair or other mobility aids.
-The electrodes of the battery must be protected or isolated to avoid short circuits, such as sticking insulating tape on the electrodes.
-Electric wheelchairs or electric mobility aids do close the electronic circuit to avoid accidental activation.

Foldable/detachable battery
-The battery must be removed from the wheelchair or mobility aid before the wheelchair or mobility aid can be checked in.
-The battery must be individually insulated to avoid short circuits.
-The battery must be placed in a protective cover and checked in.

Electric wheelchairs or electric mobility aids can be maintained upright throughout the entire process
-The battery must be installed in a wheelchair or other mobility aids.
-The electrodes of the battery must be protected or isolated to avoid short circuits, such as sticking insulating tape on the electrodes.
-Electric wheelchairs or electric mobility aids must be sure to close the electronic circuit to avoid accidental activation.

When an electric wheelchair or electric mobility aid cannot maintain an upright position all the way
-The battery must be removed, placed in a strong sealed box, and checked in. Wheelchairs or mobility aids can also be checked in.
-The battery must be individually insulated to prevent short circuits.
-The battery must be kept upright all the way, wrapped in a battery protection box, and surrounded by a suitable absorbent material that can absorb all battery liquid.
-Electric wheelchairs or electric mobility aids must be sure to close the electronic circuit to avoid accidental activation.

The battery cannot be folded/detached
-The battery must be installed in an electric wheelchair or electric mobility aid.
-The electrodes of the battery must be protected or isolated to avoid short circuits, such as sticking insulating tape on the electrodes.
-Electric wheelchairs or electric mobility aids must be sure to close the electronic circuit to avoid accidental activation.
-No battery capacity limit.

Foldable/detachable battery
-The battery must be removed and protected or isolated to avoid short circuits. A wheelchair or mobility aid can be checked in.
-Batteries must be individually placed in a protective cover for insulation and carried on board by passengers.
-The battery capacity must not exceed 300 watt hours; two battery-driven auxiliary tools are required, and the single battery capacity must not exceed 160 watt hours.
-Passengers can also carry one spare battery with no more than 300 watt hours in their carry-on luggage; or two spare batteries with a single battery capacity not exceeding 160 watt hours. The spare lithium battery will be carried on board by passengers.

*Watt hour (Wh) = Ampere hour (Ah) x Volt (V)

• What special attention should be paid to wheelchair users when booking air tickets?
  To Compared with booking tickets online, Cathay Pacific and Dragonair recommend booking tickets by phone to inform you of special service needs immediately; if you book tickets directly online, it may cause the purchased flight to not provide suitable wheelchair consignment services And need to change the schedule. Guests can request special services including:
  
  Apply for assistance on boarding a wheelchair (the lift used when boarding the plane)
  Wheelchair storage service
  In-flight wheelchair service
  Provide wheelchair information (wheelchair size and battery type) for staff to check whether the wheelchair size meets the shipping service provided by this flight
• If you bring your own wheelchair, what are the size and other restrictions?
  Push wheelchair:
  1. Foldable general adult-sized wheelchairs or manually assembled passenger wheelchairs can be stored in the priority designated space in the cabin
  2. The non-foldable hand wheelchair can be checked in within 9 inches wide X 26 inches long X 30 inches high and stored in the cargo compartment. If the size exceeds the above size, you need to ask the airline.
  Electric wheelchair:
  1. Must be checked and stored in the cargo hold
  2. Wheelchairs powered by dry batteries or wet batteries must comply with the battery restrictions in the check-in compartment
  3. If you use lithium-ion batteries for power supply, you need to pay special attention to the battery capacity. Lithium-ion batteries that exceed the specified limit will be rejected.
  4. Capacity calculation and other information can be read in detailUniversally set wheelchairs to be carried as luggage
• Do auxiliary tools (walking sticks, brackets, crutches and walking brackets) have to be checked in?
  
  Walking sticks and crutches can be taken directly into the cabin
  As for the walking stand, the foldable walking stand can be brought into the passenger cabin, while the non-foldable walking stand cannot be brought into the cabin, but the walking stand can be used until the boarding gate and handed over to the flight staff for storage in the cargo hold.
  If you need to use posture support equipmentset off 7 Days agothrough 2747-3333 Hotline to inform about equipment specifications 。
  (Aspen seat orthosis (ASO), MERU travel seat、DAWS Engineering Disabled Children Travel Chair, P/N TC2000-00、Crelling Harness, Model 27 except)
• Do I need to pay for the consignment of assistive devices?
  There is no need to pay for consignment fees, nor is it included in the weight of personal luggage。
• When do wheelchair users need to inform the airline about special needs (If you need to use special service needs, assistance dogs, etc.)?
  72 hours before flight departure
• What is the notification method required to apply for special services?
  Just call the 2747-3333 hotline.
• Can wheelchair users fly alone?
  If you do not have an escort or safety assistant who is 18 years of age or older, and you are unable to evacuate the aircraft by yourself in an emergency, you need to check with airline staff whether you can fly alone. If an escort or safety assistant can take care of more than one wheelchair person, it can accompany more than one wheelchair person.

• Online check-in(check-in) Is it suitable for wheelchair users?
  Not applicable, you can only check in at the counter.
• When do wheelchair users needcheck-in And what methods are provided to assist wheelchair users on board?
  Each flight is different, you need to call the hotline for further inquiries.
• Other special considerations?
  MustBring your ownThe manual for the wheelchair and battery and the special tools needed for disassembly and reassembly of the wheelchair.

• What kind of seating arrangements are available for wheelchair users?
  It can be arranged in the front seat if necessary
• Are there wheelchairs in the cabin?
  People with reduced mobility can use the cabin wheelchair to facilitate access to barrier-free toilets and seats. The cabin wheelchair can be used in narrow passages inside the plane.
• What are the barrier-free facilities on the plane (toilet, others)?
  Barrier-free toilets, and flight staff can assist passengers to use the cabin wheelchair to go to the toilet, and assistance in the toilet requires the assistance of a safety assistant.
• Will you assist with meals when you have an in-flight meal?
  The crew can assist in the preparation of meals, that is, help unpacking, cutting food and opening drinks, while the need for feeding requires the assistance of a safety assistant.
• Are there barrier-free toilets on all flights?
  All aircrafts have toilets with single doors and handrails.

• How will wheelchair users get off the plane?
  Each flight is different, you need to call the hotline for further inquiries.
• You need to change back to your own wheelchair as soon as you land, and you need to apply separately?
  No additional application is required. Wheelchairs and other assistive devices that have been checked in will be provided to wheelchair users as soon as possible after landing, so that wheelchair users can exchange their own wheelchairs.
• What assistance will be provided after landing?
  Each flight is different, you need to call the hotline for further inquiries.
• What is the compensation arrangement if the wheelchair is lost??
  Because wheelchairs are different, you need to check with the relevant luggage department.

• What special attention should be paid to wheelchair users when booking air tickets?
  You don’t need to pay special attention, just book the ticket online in the usual way
• If you bring your own wheelchair, what are the size and other restrictions?
  Push wheelchair:
  1. Those with a size of 185cm or less and a weight of 32kg or less can be stored in the passenger cabin, while those exceeding the above size must be checked and stored in the cargo hold
  electric wheelchair:
  1. Must be consigned and stored in the cargo hold
  2. Wheelchairs powered by dry or wet batteries comply with the battery restrictions for the checked cabin
  3. If you use lithium-ion batteries for power supply, you need to pay special attention to the battery capacity. Use a single power supply and the battery capacity is less than or equal to 300 watt hours, or use dual power supply and one of the battery capacity is less than or equal to 160 watt hours, which exceeds the above Of lithium-ion batteries will be rejected as consignment
  4. The capacity calculation and other information can be read in detailUniversally set wheelchairs to be carried as luggage
• Do assistive tools (walking sticks, supports, crutches and walking supports) have to be checked in?
  
  Walking canes and crutches can be taken directly into the cabin
  As for the walking stand, it can be folded and put into the luggage compartment on the head. The walking stand can be taken into the cabin.
  The non-foldable walking stand cannot be brought into the cabin and needs to be handed over to the flight staff to be stored in the cargo hold
• Do I need to pay for the consignment of assistive devices??
  There is no need to pay for consignment fees, nor does it count towards the weight of personal luggage.
• When do wheelchair users need to inform the airline about special needs (If you need to use special service needs, assistance dogs, etc.)?
  72 hours before flight departure
• What is the notification method required to apply for special services?
  Just call the 3916-3666 hotline.
• Wheelchair users can fly alone?
  if there is not 18 An escort or safety assistant aged or above who is traveling with them, but fails to evacuate from the passenger plane in an emergency, needs to check with airline staff whether they can fly alone. If an escort or safety assistant can take care of more than one wheelchair person, it can accompany more than one wheelchair person.

• Online check-in(check-in) Is it suitable for wheelchair users?
  Not applicable, you can only check in at the counter.
• When do wheelchair users need to Check-in and what methods are provided to assist wheelchair users to board the aircraft?
  Each flight is different, you need to call the hotline for further inquiries.
• Other special considerations?
  You must bring your own manual for the wheelchair and battery and the special tools required for disassembly and reassembly of the wheelchair.

• What kind of seating arrangements are available for wheelchair users?
  Each flight is different, you need to call the hotline for further inquiries.
• Are there wheelchairs in the cabin?
  Failure to provide passengers with wheelchair services on board
• What are the barrier-free facilities on the plane (toilet, others)?
  Each flight is different, you need to call the hotline for further inquiries.
• Will you assist with meals when you have an in-flight meal?
  The crew can assist in the preparation of meals, that is, help unpacking, cutting food and opening drinks, while the need for feeding requires the assistance of a safety assistant.
• Do all flights have barrier-free toilets?
  Only some flights have barrier-free toilets, and you need to make inquiries based on flight information.

• How will wheelchair users get off the plane?
  Each flight is different, you need to call the hotline for further inquiries.
• You need to change back to your own wheelchair as soon as you land, and you need to apply separately?
  No additional application is required. Wheelchairs and other assistive devices that have been checked in will be provided to wheelchair users as soon as possible after landing, so that wheelchair users can exchange their own wheelchairs.
• What assistance will be provided after landing?
  Each flight is different, you need to call the hotline for further inquiries.
• What is the compensation arrangement if the wheelchair is lost??
  Because wheelchairs are different, you need to check with the relevant luggage department.

• What special attention should be paid to wheelchair users when booking air tickets?
  You don’t need to pay special attention, just book the ticket online in the usual way
• If you bring your own wheelchair, what are the size and other restrictions?
  Push wheelchair:
  1. Foldable wheelchairs need to be stored in the overhead luggage compartment
  2. Wheelchairs that cannot be stored in the overhead luggage compartment must be stored in the cargo compartment. Non-foldable wheelchairs must be stored in the cargo compartment
  Electric wheelchair:
  1. Must be stored in the cargo hold
  2. Wheelchairs powered by dry batteries or wet batteries must comply with the battery restrictions in the check-in compartment
  3. If you use lithium-ion batteries for power supply, you need to pay special attention to the battery capacity. Lithium-ion batteries that exceed the specified limit will be rejected.
  4. For the calculation of capacity and other information, please refer to Generally set as luggage Wheelchair
• Do auxiliary tools (walking sticks, brackets, crutches and walking brackets) have to be checked in?
  
  Walking sticks and crutches can be brought directly into the aircraft cabin;
  As for the walking stand, it can be folded and put into the luggage compartment on the head. The walking stand can be taken into the cabin.
  Non-foldable walking supports cannot be brought into the cabin and must be handed over to the flight staff to be stored in the cargo compartment of the passenger aircraft.
• Do I need to pay for the consignment of assistive devices?
  There is no need to pay for consignment fees, nor does it count towards the weight of personal luggage.
• When do wheelchair users need to inform the airline about special needs (such as special service needs, assistance dogs, etc.)?
  One week before flight departure
• What is the notification method required to apply for special services?
  Just call the 3902-0288 hotline.
• Wheelchair users can fly alone?
  If you do not have an escort or safety assistant who is 18 years of age or older, and you are unable to evacuate the aircraft on your own in an emergency, you need to check with airline staff whether you can fly on your own. If an escort or safety assistant can take care of more than one wheelchair person, it can accompany more than one wheelchair person.

• Online check-in(check-in) Is it suitable for wheelchair users?
  Not applicable, you can only check in at the counter.
• When do wheelchair users need to check-in And what methods are provided to assist wheelchair users on board?
  Arrive at the airport at least 180 minutes before the scheduled departure time,Give the wheelchair to the staff one hour before flight departure.
• Other special considerations?
  MustBring your ownThe manual for the wheelchair and battery and the special tools needed for disassembly and reassembly of the wheelchair.

• What kind of seating arrangements are available for wheelchair users?
  Each flight is different, you need to call the hotline for further inquiries.
• Are there wheelchairs in the cabin?
  People with mobility impairments can use the cabin wheelchair to get to and from barrier-free toilets and seats. The cabin wheelchair can be used in narrow passages inside the plane.
• What are the barrier-free facilities on the plane (toilet and others)?
  Each flight is different, you need to call the hotline for further inquiries.
• Will you assist with meals when eating in-flight meals?
  
  The crew can assist in the preparation of meals, that is, help unpacking, cutting food and opening drinks, while the need for feeding requires the assistance of a safety assistant.
  In addition, food and beverages on the flight need to be paid for. If there are dietary restrictions, you need to prepare suitable food by yourself.
• Do all flights have barrier-free toilets?
  Only some flights have barrier-free toilets, and you need to make inquiries based on flight information.

• How will wheelchair users get off the plane?
  Each flight is different, you need to call the hotline for further inquiries.
• You need to change back to your own wheelchair as soon as you land, and you need to apply separately?
  No additional application is required. Wheelchairs and other assistive devices that have been checked in will be provided to wheelchair users as soon as possible after landing, so that wheelchair users can exchange their own wheelchairs.
• What assistance will be provided after landing?
  Each flight is different, you need to call the hotline for further inquiries.
• What is the compensation arrangement if the wheelchair is lost?
  Because wheelchairs are different, you need to check with the relevant luggage department.