Customers within 3 days after receiving the goods (calculated from the date of receipt), if the product is found to have quality problems and needs to be returned, please contact us by email and take a photo for our archive reference

Return Procedure

Please provide your order number and style number, and return to the following address:

Return Address

FitBuy Store

94-96 How Ming Street, Hong Kong

Hongtu Center, 6th Floor, Room 620

*Please note that all shipping costs and exchange rates are the responsibility of the customer; in addition, the original shipping costs are not refundable

**Please keep the receipt of the post or courier company for tracking purposes. If we do not receive your package, no refund will be made

Returns Processing

When the product is returned, the original box must be kept and returned together with all accessories

Once the goods have been disassembled or used, we will not accept returns

Related gifts must be returned when returning goods

Items that cannot be returned

If the customer does not have any application for return or exchange of goods within 3 days, it means that the ordering goods transaction has been completed, and the company does not bear any legal responsibility and will not arrange any replacement of the goods.

There will be no refund service for all sold goods

All products are not allowed to be returned unless quality issues are involved.

In case of any dispute, FitBuy Store reserves the right of final decision

Defective Goods

All the goods are checked and are of good quality before being sent to customers. If you really find a defect, we will be happy to replace or repair it for you, please email us